Refund Policy

1. Refund Eligibility

Refunds are granted only when:

• Work has not begun
• The request is made within 24 hours of purchase

Once any portion of the work has started, the order becomes fully non-refundable.

2. When Work Is Deemed Started

Work is considered started when any of the following actions occur:

• A designer or technician is assigned
• Client inputs or instructions are reviewed
• Access credentials are tested
• Any store configuration begins
• Theme installation or setup starts

3. Non-Refundable Situations

Refunds cannot be issued for:

• Change of mind
• Inability to provide required access
• Incomplete or unclear client instructions
• Lack of sales, profit, or marketing results
• Platform rejections, account closures, or bans
• Shopify holds, restrictions, or losses
• Payment processor issues
• Delays caused by the Client

4. Delivery Issue Resolution

If the Client believes the delivered store does not match the described service, they must contact StoreReady within 7 days of delivery.

StoreReady will provide revisions necessary to ensure the service matches the description. Revision does not include redesigns or new requirements not originally agreed to.

5. Chargeback Handling

Filing a chargeback without contacting StoreReady first is considered a violation of these Terms.

StoreReady will dispute chargebacks with evidence including, but not limited to:

• Delivery confirmations
• Timestamps
• Access logs
• Screenshots
• Email communications

Repeated chargebacks may result in the Client being banned from future purchases.

6. Exceptions

StoreReady may, at its sole discretion, offer partial or full refunds in exceptional situations such as:

• Duplicate orders
• Accidental multiple charges
• Verified technical issues on our side